Application Managed Services
Improve Your Bottom Line.
Application Managed Services (AMS) are becoming the preferred choice over traditional IT management tools and large-scale outsourcing due to their cost-effectiveness in managing and safeguarding enterprise networks, systems, and applications.
Key Benefits:
Tailored solutions
Tailor solutions to your organization’s specific needs.
Flexible Outsourcing
Provide flexible outsourcing to support sustained growth.
Greater Value
Realize measurable value in your processes and systems.
Lower Operational Costs and Improve Productivity
Leverage economies of scale with reduced vendor lock-in to lower operational costs and boost productivity.
Reduce Risk
Quickly and effectively address IT talent shortages, increasing application complexity, and rapid business changes to minimize risks.
Maintain Control
With our support, you can still retain control over your business’s direction while benefiting from our managed services.
Customized Support Levels
We offer flexible support tailored to your needs, from end-to-end system management to specific aspects like post-production support, process monitoring, and data life-cycle management. Our goal is to ensure your operations run at optimal levels.
Highlights:
Continuity
Depend on Infor Services’ experts for system reliability. With an average of 11+ years of experience, our team is available 24/7 worldwide, ensuring your IT infrastructure and technical environment meet strict performance standards.
Greater Flexibility
Address seasonal demands, employee leave, new initiatives, and more with managed services that provide the necessary IT resources without increasing permanent headcount.
Lower Total Cost of Ownership
Reduce operational costs by up to 50% by accessing specialized skills on-demand instead of employing full-time specialists for database and server support.
ICCG’s Application Managed Services Offering Includes:
- Technical Support
- Application Patch Management
- Maintenance of Modifications
- Database Administration/Corrections
- System Administration & Maintenance
- User Administration
- Daily System Checks
- Functional/Technical Management
- Ad-hoc Services Requests
- Non-Warranty Support
- Enhancement Requests (ER)
- Cloud & DevOps Management
Additional Services:
- Health Checks – Business Process Audit
- Health Checks – System Audit
- On-Site Support
- Customized Services
- Extended Hours
- Service Management
- Incident Management
- Service Quality Management
- Service Level Management
- Service Performance Monitoring and Reporting
Partner with ICCG
ICCG’s Application Managed Services provide a comprehensive, flexible, and cost-effective approach to managing your IT needs. Our tailored solutions ensure that your business runs smoothly, adapts to changes, and maintains control over its strategic direction. Contact us today to learn how our AMS offerings can enhance your business operations.