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Infor CRM

Infor CRM Is More Than Just A Database, It’s A Full View Of Your Customer Interactions. 

With Infor CRM actionable insights can drive decision making and help shape strategic priorities. With access to better customer data, all facets of the business is improved – from integrated marketing efforts to sales forecasts through a customer service teams’ workflows. To consistently hit sales targets and ensure productivity, sales teams need the right tools to help them effectively engage customers and close deals. Whether identifying new leads or staying current with existing customers, sales team need a complete view of customer interactions across sales, marketing, customer service, and support teams. With these insights, customer service teams can collaborate more effectively and respond promptly and knowledgably to sales opportunities and customer inquiries—both in the office and in the field

Infor Customer Relationship Management (CRM) software provides a view of every customer touch point across an organization’s sales, marketing, customer service, and support teams. Rich customer profiles and sales productivity tools can help users to identify opportunities to maximize the impact of each interaction and streamline sales activities. Drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts.

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Highlights:

  • Manage leads, opportunities, and activities
  • Maintain full control of all data, when and where you need it
  • Deliver back office and out-of-the-box Infor ERP integration
  • Implement easily and with cloud deployment flexibility
  • Run at low TCO compared to similar CRM products
  • Empower your mobile workforce
  • Make analytics-based decisions

 

Connect Customer Data Across All Your Systems.

Infor CRM is a cloud-based application that includes sales, customer service, marketing analytics, and reporting; and integrates easily with Infor ERP solutions, Birst® Networked BI, other products in Infor’s Customer Experience Suite, and more. Manage the full customer lifecycle in one environment, capitalize on future sales opportunities, and deliver exceptional customer experience.

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Maximize Customer Interactions

  • Rich customer profiles created through internal and external sources
  • Integration to business management, desktop productivity, e-marketing, and social media tools
  • Sales intelligence application that puts customer data to work
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Gain A Complete View Of Customers

  • Back office integration with multiple ERP systems
  • Enterprise-wide visibility in a single management and modeling environment
  • Deeply integrated, unified platform for social, mobile, and cloud

Boost Sales Team Productivity

  • Opportunities easily identified and sales activities streamlined
  • Proactive alerts to drive accurate forecasting
  • Sales management tools to effectively manage teams and territories

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